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INNATE

Legal

Terms of Service

Operated by Lotus Audaz, Lda. Effective and last updated 10 November 2026. Questions to hello@innate.love.

1. Who We Are

Innate ("the App", "we", "us", "our") is a video journal operated by Lotus Audaz, Lda, a company incorporated in Portugal. The App lets you record short video entries, see earlier entries come back and answer them, notice your feelings and patterns over time, follow guided Journeys, and share with a small community if you choose to.

2. Acceptance of Terms

By downloading, installing, or using Innate you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree, do not use the App.

We may update these Terms from time to time. We will notify you of material changes via in-app notice or email. Continued use after the effective date of any update constitutes acceptance of the revised Terms.

3. Eligibility

You must be at least 16 years old to use Innate. By creating an account you represent and warrant that you meet this age requirement. If we discover that a user is under 16 we will immediately delete their account and all associated data.

4. Your Account

  • You are responsible for maintaining the confidentiality of your login credentials.
  • You agree to provide accurate, current, and complete information when registering.
  • You must notify us immediately at hello@innate.love if you suspect any unauthorised access to your account.
  • You may not create an account on behalf of another person without their explicit consent.
  • We reserve the right to suspend or terminate accounts that violate these Terms.

5. The Service

Innate provides:

  • Video recordings: you can record short video entries expressing your emotional state.
  • Returns and replies: earlier entries come back to you, and you can record an answer to them.
  • Suggested feelings (optional): if you turn it on, an AI reads the transcript of what you said and suggests feelings for you to confirm (see Section 6).
  • Patterns: an overview of the feelings you have tagged over time.
  • Journeys: guided series of daily questions on one theme, some created with guest experts.
  • Community: optional sharing of an entry, and replies, with the other members of a Journey.
  • Push notifications: reminders and updates (which you can manage in your device settings).

6. The AI

When it is on, each new entry is processed by automated systems inside Amazon Web Services:

  • Amazon Transcribe converts the sound of your entry into a text transcript.
  • Amazon Bedrock, running Claude by Anthropic, reads that transcript, and only the transcript, and suggests which of eight feelings may be present (Joy, Peace, Love, Power, Fear, Anger, Grief, Apathy).

With the AI on, a video model writes a short note on your visible expressions for the language model to read as a hint beside your words. The AI never identifies you from your face and creates no biometric identifier. Its suggestions are only suggestions: you decide what is saved. Transcripts and feelings are special category data about your wellbeing, and our Privacy Policy explains how we protect them. Turning the AI off stops future processing; it does not undo processing already carried out.

7. User Content

Your content belongs to you. By uploading or recording content in Innate you grant Lotus Audaz a limited, non-exclusive, royalty-free licence to store, process, and display that content solely for the purpose of providing the Service to you.

Your entries are private. When you choose to share one with a Journey's community, the post and your replies can be seen by the members of that community. Your transcript and the AI's suggestions are never shared.

Community rules

Every community follows five rules, shown in the App: speak from your own life; be kind; what is shared here stays here (no screenshots, no retelling, no names outside the Journey); nothing to sell, no one to recruit; and if someone is in danger, say so.

We have zero tolerance for objectionable content and abusive users. You are responsible for what you create and share, and you agree not to post content that:

  • Is illegal, harmful, threatening, abusive, or harassing
  • Infringes any third-party intellectual property rights
  • Contains nudity, graphic violence, or sexual content
  • Impersonates any person or entity
  • Bullies, shames, threatens or discloses private information about another person
  • Advertises, sells or recruits

You can report any post and block any person from inside the App. Blocking hides each of you from the other. We review reports promptly, and within 24 hours for reports that someone may be in danger. We may hold, remove or refuse content that breaks these Terms or the community rules, without prior notice, and we may suspend or remove the accounts of people who do.

8. Intellectual Property

All intellectual property in the Innate application (including software, design, trademarks, and brand elements) is owned by or licensed to Lotus Audaz. Nothing in these Terms transfers any intellectual property rights to you.

9. Prohibited Uses

You agree not to:

  • Reverse-engineer, decompile, or disassemble any part of the App
  • Use automated tools (bots, scrapers) to access the Service
  • Attempt to gain unauthorised access to any part of the Service or its infrastructure
  • Use the App in any way that violates applicable law
  • Upload malware or any code designed to disrupt or damage the Service

10. Subscriptions and Payments

The current version of Innate does not include paid subscriptions or in-app purchases. If we introduce paid features in the future we will update these Terms and provide advance notice.

11. Third-Party Services

The App relies on third-party services, including Apple and Google (sign-in), Amazon Web Services (hosting and the AI), PostHog (app analytics and error reports), Sentry (server error reports) and Expo (push notifications). Where you use Apple or Google to sign in, their own terms and privacy policies also apply.

12. Disclaimers

The Service is provided "as is" and "as available". We do not warrant that the App will be uninterrupted, error-free, or free from viruses or other harmful components.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Lotus Audaz shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Service, including but not limited to loss of data, loss of profits, or emotional distress.

Our total aggregate liability to you for any claim arising out of or relating to these Terms or the Service shall not exceed €100 or the amount you paid us in the 12 months preceding the claim, whichever is greater.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

14. Account Deletion

You may ask for your account to be deleted at any time from within the App (the You tab, then Your videos and privacy or Manage account, then Delete account), or by writing to hello@innate.love. We complete the deletion within 30 days, as set out in our Data Retention Policy. Anonymised statistics that cannot be linked to you may be kept.

15. Termination

We may suspend or terminate your access to the Service at our discretion if you breach these Terms, with or without prior notice. Upon termination, your right to use the App ceases immediately.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of Portugal and, where applicable, the laws of the European Union.

For users in the European Union, you may also bring disputes before your local consumer protection authority or the courts of your country of residence. Consumers in Portugal may also turn to an alternative dispute resolution entity (Lei n.º 144/2015); the list is published at www.consumidor.gov.pt.

For users in the United Kingdom, these Terms are also subject to the laws of England and Wales to the extent required by applicable UK consumer protection legislation. You may bring disputes before your local Trading Standards office or use the UK alternative dispute resolution scheme relevant to your sector.

For users in the United States, any disputes shall be resolved by binding arbitration under the rules of the American Arbitration Association, except where prohibited by applicable law. You waive any right to participate in a class action lawsuit or class-wide arbitration.

17. If You Downloaded INNATE from the App Store

These Terms are between you and Lotus Audaz, not Apple. Apple is not responsible for the App, its content, its maintenance or support, or any claim relating to it, including product liability, legal or regulatory compliance, and intellectual property claims. If the App fails to meet any applicable warranty, you may notify Apple, which will refund any purchase price; Apple has no other warranty obligation. You confirm that you are not in a country subject to a US Government embargo or on a US Government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. Your use of the App must also comply with the App Store's Usage Rules.

18. Contact

For any questions about these Terms, contact us at: