Terms of Service

Innate — operated by Lotus Audaz, Lda

Effective date: 28 April 2026

Last updated: 28 April 2026

Contact: hello@innate.love

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1. Who We Are

Innate ("the App", "we", "us", "our") is an emotional wellness application operated by Lotus Audaz, Lda, a company incorporated in Portugal. The App allows users to record short video entries, reflect on their emotional states, participate in challenges, and engage with a community focused on emotional self-awareness.

2. Acceptance of Terms

By downloading, installing, or using Innate you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree, do not use the App.

We may update these Terms from time to time. We will notify you of material changes via in-app notice or email. Continued use after the effective date of any update constitutes acceptance of the revised Terms.

3. Eligibility

You must be at least 16 years old to use Innate. By creating an account you represent and warrant that you meet this age requirement. If we discover that a user is under 16 we will immediately delete their account and all associated data.

4. Your Account

• You are responsible for maintaining the confidentiality of your login credentials.
• You agree to provide accurate, current, and complete information when registering.
• You must notify us immediately at hello@innate.love if you suspect any unauthorised access to your account.
• You may not create an account on behalf of another person without their explicit consent.
• We reserve the right to suspend or terminate accounts that violate these Terms.

5. The Service

Innate provides:

• Video recordings — you can record short video entries expressing your emotional state.
• AI-powered emotion analysis — with your consent, we use artificial intelligence to analyse the content of your recordings (see Section 6).
• Emotional tracking — patterns, statistics, and insights based on your recorded data.
• Challenges — structured emotional reflection exercises.
• Community features — optional sharing of recordings and responses with other users.
• Push notifications — reminders and updates (which you can manage in your device settings).

6. AI Processing and Biometric Data

When you record a video entry in Innate, with your explicit consent, we process that recording using the following automated systems:

• AWS Rekognition — detects and analyses facial expressions in your video to identify emotional signals.
• AWS Transcribe — converts the audio in your video to text.
• AI emotion analysis (AWS Bedrock / Claude) — combines the facial and transcription data to classify your emotional state into one of eight defined categories (Joy, Peace, Love, Power, Fear, Anger, Grief, Apathy).

This processing involves biometric data (facial analysis) and special category health-related data (emotional and mental wellness information) as defined under applicable data protection law.

7. User Content

Your content belongs to you. By uploading or recording content in Innate you grant Lotus Audaz a limited, non-exclusive, royalty-free licence to store, process, and display that content solely for the purpose of providing the Service to you.

Community content (videos and responses you share publicly within the App) may be visible to other users in accordance with your privacy settings.

You are solely responsible for the content you create and share. You agree not to upload content that:

• Is illegal, harmful, threatening, abusive, or harassing
• Infringes any third-party intellectual property rights
• Contains nudity, graphic violence, or sexual content
• Impersonates any person or entity

We reserve the right to remove content that violates these Terms without prior notice.

8. Intellectual Property

All intellectual property in the Innate application — including software, design, trademarks, and brand elements — is owned by or licensed to Lotus Audaz. Nothing in these Terms transfers any intellectual property rights to you.

9. Prohibited Uses

You agree not to:

• Reverse-engineer, decompile, or disassemble any part of the App
• Use automated tools (bots, scrapers) to access the Service
• Attempt to gain unauthorised access to any part of the Service or its infrastructure
• Use the App in any way that violates applicable law
• Upload malware or any code designed to disrupt or damage the Service

10. Subscriptions and Payments

The current version of Innate does not include paid subscriptions or in-app purchases. If we introduce paid features in the future we will update these Terms and provide advance notice.

11. Third-Party Services

The App integrates with third-party services including Google (for sign-in), AWS (for infrastructure and AI processing), Sentry (for error reporting), and Expo (for push notifications). Your use of those services is governed by their respective terms and privacy policies.

12. Disclaimers

The Service is provided "as is" and "as available". We do not warrant that the App will be uninterrupted, error-free, or free from viruses or other harmful components.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Lotus Audaz shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Service, including but not limited to loss of data, loss of profits, or emotional distress.

Our total aggregate liability to you for any claim arising out of or relating to these Terms or the Service shall not exceed €100 or the amount you paid us in the 12 months preceding the claim, whichever is greater.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

14. Account Deletion

You may delete your account at any time from within the App. Upon deletion, your personal data will be removed in accordance with our Data Retention Policy. Some anonymised or aggregated data may be retained for analytics purposes and cannot be linked back to you.

15. Termination

We may suspend or terminate your access to the Service at our discretion if you breach these Terms, with or without prior notice. Upon termination, your right to use the App ceases immediately.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of Portugal and, where applicable, the laws of the European Union.

For users in the European Union, you may also bring disputes before your local consumer protection authority or use the EU Online Dispute Resolution platform at:

For users in the United Kingdom, these Terms are also subject to the laws of England and Wales to the extent required by applicable UK consumer protection legislation. You may bring disputes before your local Trading Standards office or use the UK alternative dispute resolution scheme relevant to your sector.

For users in the United States, any disputes shall be resolved by binding arbitration under the rules of the American Arbitration Association, except where prohibited by applicable law. You waive any right to participate in a class action lawsuit or class-wide arbitration.

17. Contact

For any questions about these Terms, contact us at: